1. Overview
This refund policy applies to all purchases made on HireSprint, including candidate packs (Lite ₹9, Starter ₹99, Pro ₹299) and organization plans (Lite ₹799/month, Pro ₹1,799/month, Enterprise by contract).
2. Candidate Packs
Within 7 days of purchase:
- Zero credits used: Full refund, no questions asked
- Some credits used: Pro-rated refund = (unused credits / total credits) x pack price. Minimum deduction: ₹2 for Lite, ₹29 for Starter, ₹59 for Pro
After 7 days:
- No refunds. Credits remain usable until pack expiry
Technical issues:
- If a technical issue on our side prevented you from taking an assessment or using a feature, we will offer a full refund or credit extension on a case-by-case basis
3. Organization Plans
- 14-day trial: No charges, no refund applicable
- Lite (₹799/month) and Pro (₹1,799/month): Cancel anytime. No refund for the current billing period. Access continues until the end of the paid period
- Enterprise: Refunds follow the terms of your contract
4. Duplicate Payments
If you are charged twice for the same purchase, the duplicate payment will be refunded automatically within 3-5 business days.
5. How to Request a Refund
- Go to Plans & Billing in your dashboard
- Click Request Refund (visible for 7 days after purchase)
- Or email support@hiresprint.in with your registered email and payment ID
6. Refund Processing
- Refunds are processed via Razorpay to your original payment method
- Processing time: 3-7 business days depending on your bank
- On refund, purchased credits are deducted from your balance. If the balance goes negative (credits already used), it is set to zero — we do not clawback sent applications
7. GST on Refunds
GST paid on the original purchase is refunded proportionally. A credit note will be emailed.
8. Contact
For refund queries: support@hiresprint.in
Questions about this policy? Email legal@hiresprint.in.